Last updated: September 11, 2018
Thank you for shopping at Isalloni Yarns – By Gabriela Kos.
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 15 days of the original purchase of the product.
To be eligible for a return, please make sure that:
- The product was purchased in the last 15 days
- The product is in its original packaging
- The product isn’t used or damaged
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
- By phone number: + 41 79 197 76 08
- By email:
Send the product with its original packaging to:
Zürcherstrasse 168 D
8800 Thalwil
Switzerland
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Isalloni Yarns – By Gabriela Kos.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone number: + 41 79 197 76 08
- By email: